Help Center

Yes, we are pleased to offer completely free standard shipping on all orders delivered within the United Kingdom. For international orders, shipping costs are calculated at checkout. Please note that for international shipments, any customs duties or import taxes are the customer’s responsibility.

Orders are typically processed within 1-2 business days. Once shipped, the estimated delivery time for the United Kingdom is 3-8 business days. International delivery times vary by destination and will be estimated at checkout.

Yes, once your order is shipped, you will receive a shipping confirmation email with a tracking number and link. You can also track your order anytime on our Order Tracking page.

We deliver to all addresses within the United Kingdom. We also ship to most countries worldwide, with costs and options available at checkout.

It is the customer's responsibility to provide a correct and complete shipping address. If you notice an error, please contact us immediately at support@Raxiva.com. We can only make changes before the order is processed for shipment.

If your order hasn't arrived within 20 business days of the estimated delivery date, please contact us at support@Raxiva.com. In line with our policy, we will investigate and provide a replacement or a full refund.

If your package arrives damaged, please take photos of the item and the packaging. Contact us within 48 hours at support@Raxiva.com with your order number and photos, and we will arrange a replacement or refund.

Certain items may have shipping restrictions due to their size, weight, or contents. Any applicable restrictions will be clearly noted on the product page.

We accept all major credit and debit cards (Visa, MasterCard, American Express, Maestro) processed securely via Stripe. We also offer flexible payment options through Klarna, subject to approval.

Yes, all prices displayed on our website are in British Pounds (GBP) and include UK VAT where applicable. The final price, including any taxes, is clearly shown at checkout.

Your security is our top priority. All transactions are processed through PCI-DSS compliant gateways using advanced SSL encryption to protect your data.

If your payment fails, please double-check your card details, billing address, and ensure you have sufficient funds. If the issue persists, we recommend contacting your bank or trying an alternative payment method.

Yes, business customers requiring a VAT invoice can contact our support team at support@Raxiva.com with their order details.

Your payment method is charged immediately upon successful completion of your order at checkout. You will receive an order confirmation email shortly after.

Klarna's 'Pay in 3' and 'Pay Later' options are interest-free. Terms for longer financing plans may include interest and are subject to Klarna's terms and conditions.

Your payments are protected under UK law. This includes rights like Section 75 of the Consumer Credit Act for credit card purchases over £100 and chargeback rights for debit card transactions.

We have a 30-day return policy. You can return any item within 30 days of delivery, provided it is in its original condition, unused, and in its original packaging. To start a return, please contact us at support@Raxiva.com.

Under the UK Consumer Contracts Regulations 2013, you have a legal right to cancel your order within 14 days of receiving your goods for a full refund, including the initial standard delivery charge.

The customer is responsible for return shipping costs for 'change of mind' returns. If the return is due to our error (e.g., the item is defective, incorrect, or damaged), we will provide a prepaid return label.

Once we receive and inspect your return, we will process your refund within 2-3 business days. Please note it may take an additional 5-10 business days for the funds to appear in your account, depending on your bank.

For hygiene and safety reasons, personalized items, intimate goods, and personal care items that have been opened cannot be returned unless they are faulty.

Please contact us within 30 days of delivery at Support@Raxiva.com with your order number and photos of the issue. We will arrange a replacement or a full refund at no cost to you.

You can cancel your order for a full refund within 24 hours of placing it, provided it has not yet been processed for shipment. Please email Support@Raxiva.com immediately with your order number.

If you disagree with a refund decision, please contact us at Support@Raxiva.com so we can review the case. We are committed to resolving all issues fairly. You also have the right to seek alternative dispute resolution.

Your statutory rights are fully protected under UK law, including the Consumer Rights Act 2015, which ensures goods are of satisfactory quality, fit for purpose, and as described.

Yes, all our products come with a one-year manufacturer's warranty against defects in materials and workmanship, as stated in our Return and Refund Policy.

If you believe an item is faulty, please contact us at Support@Raxiva.com. Under the Consumer Rights Act 2015, you are entitled to a refund, replacement, or repair.

Yes, if we are unable to resolve a complaint to your satisfaction, you have the right to seek alternative dispute resolution (ADR) through a certified provider.

Yes, in addition to our secure payment system, your rights are protected by UK regulations such as Section 75 of the Consumer Credit Act for credit card purchases over £100.

Our policies are designed to comply with and supplement your statutory rights. Nothing in our terms affects your legal rights as a consumer under UK law.

Yes, our payment partners, such as Stripe and Klarna, are regulated financial institutions that adhere to strict security and consumer protection standards.

Yes, as a consumer, you have the right to bring legal proceedings in the courts of your local jurisdiction within the UK.

We collect information necessary to process your order and provide support, such as your name, contact details, shipping address, and payment information. For more details, please see our Privacy Policy.

Your data is used primarily for order fulfillment, customer support, fraud prevention, and, with your consent, marketing communications.

We protect your data using technical and organizational measures, including SSL encryption, secure payment processing, and strict access controls, in compliance with UK GDPR.

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for legal, accounting, or reporting requirements. For example, order information is kept for 7 years.

You have several rights, including the right to access, correct, or request deletion of your personal data. To exercise these rights, please contact our support team at Support@Raxiva.com.

Yes, we use essential cookies for website functionality and analytics cookies to improve our service. We only use marketing cookies with your explicit consent.

We only share your data with trusted partners necessary for our business operations, such as payment processors (Stripe, Klarna) and shipping carriers, under strict data protection agreements.

In the unlikely event of a data breach, we have procedures in place to notify the relevant authorities (ICO) and affected individuals in accordance with legal requirements.

Raxiva.com is the trading name of Evozone Eco Ltd, a company registered in England and Wales (Company Number: 15909852) with its office in London.

Our mission is to offer high-quality products with a focus on transparency, customer satisfaction, and a seamless and secure shopping experience.

You can reach our customer support team via email at Support@Raxiva.com, or by phone at +44 7496 544164. Our business hours are Monday to Friday, 9:00 AM to 6:00 PM (GMT).

Yes, we support business customers with services like VAT invoices and purchase order processing. Please contact us at Support@Raxiva.com for any business inquiries.